Privacy Policy

Information We Collect

When you use Wincrown Casino, we may collect information you provide, information created through your use of our services, and information received from other sources.

This may include:

• Account information, such as your name, date of birth, address, email address, phone number, and account login details.
• Identity and verification information, such as identity documents and information used to confirm your age, identity, or eligibility to use our services.
• Payment information, such as payment method details and records of deposits, withdrawals, and transactions. Payment providers may process some payment details directly.
• Gaming and account activity, such as bets, games played, account balances, bonuses, and interactions with our services.
• Technical and usage information, such as your IP address, device and browser details, and information about how you use our website or applications.
• Communications, such as messages you send to us and records of our interactions with you.

We may also receive information from payment providers, identity verification services, fraud prevention services, and other providers where necessary for the purposes described in this policy.

How We Use Your Information

We use your information to:

• Create and manage your account and provide our services.
• Process payments and maintain accurate account records.
• Verify your identity, age, and eligibility.
• Meet legal and regulatory requirements, including requirements relating to gambling, financial crime, and responsible gambling.
• Protect our services, users, and business by detecting and preventing fraud, misuse, and security threats.
• Respond to your requests and provide customer support.
• Understand and improve our services and their security.
• Send service-related messages and, where permitted, information about products or promotions. You can opt out of marketing messages where this option is available.

Legal Bases for Processing

Where data protection laws such as the GDPR apply, we process your personal information on one or more of these legal bases:

• Contract: to provide our services and manage your account.
• Legal obligation: to meet legal and regulatory requirements.
• Legitimate interests: to protect and improve our services, prevent fraud, and support their safe operation, where these interests do not override your rights.
• Consent: where you have given it, such as for certain optional cookies or marketing communications. You can withdraw your consent at any time.

How We Share Your Information

We may share your information when necessary with:

• Service providers that support our operations, such as payment, identity verification, hosting, security, and customer support providers.
• Regulators, law enforcement agencies, courts, or other authorities when required by law or necessary to protect rights and safety.
• Professional advisers, such as auditors and legal advisers, where needed for their services.
• Other parties involved in a business sale, merger, or restructuring, subject to appropriate safeguards.

We require service providers to handle personal information appropriately and only for permitted purposes.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our services, remember your preferences, understand how our services are used, and improve their performance. Some cookies may be essential for features such as account access and security. Where required, we will ask for your choice before using non-essential cookies. You can also manage cookies through your browser settings, though some parts of our services may not work properly if you block them.

International Transfers

Your information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers, such as approved contractual protections, and take steps to protect your information in line with applicable data protection laws.

How Long We Keep Your Information

We keep personal information only for as long as needed for the purposes described in this policy, including providing our services, meeting legal and regulatory requirements, resolving disputes, and preventing fraud. The retention period depends on the type of information and the reason we collected it. When information is no longer needed, we take steps to delete it or otherwise handle it appropriately.

How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. No method of storing or transmitting information can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or restriction of certain information.
• Object to certain processing or request a portable copy of information you provided.
• Withdraw consent where processing is based on consent.
• Raise a concern with a data protection authority.

These rights may be subject to legal limits, including requirements to retain information for regulatory or other lawful purposes.

Children and Eligibility

Our services are intended only for people who meet the minimum age and other eligibility requirements that apply where they live. We do not knowingly allow anyone under the required age to use our services. If we learn that we have collected personal information from someone who is not eligible, we will take appropriate steps to address it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services or how we handle personal information. When we make changes, we will make the updated policy available through our services.