Responsible gambling

Wincrown Casino is committed to providing a safe and responsible gaming environment for all our players. We understand that problem gambling can affect anyone, regardless of age or background. Our goal is to ensure that our customers enjoy their experience with us while minimizing the risks associated with excessive or irresponsible betting.

Helpful Resources:

For New Zealand-based players seeking support and guidance on managing their gambling habits, we recommend reaching out to these organizations:

• Gambling Helpline - available 24/7
• Free text service 
• DIA's list of specialist Māori, Pasifika, debt, and youth gambling support services

Self-Exclusion Program:

We encourage players who feel they may be struggling with problem gaming to take advantage of our self-exclusion program. This allows individuals to exclude themselves from participating in certain types of games or wagering limits for a specified period.

Cooling-Off Periods:

For those seeking a break from playing, we offer cooling-off periods. These can range from 24 hours up to several months and are designed to give you time to reassess your gaming habits without risking further losses.

Responsible Gaming Tools:

To help players make informed choices about their betting habits, Wincrown offers the following responsible gaming tools:

• Reality Check: Receive reminders of how much time or money has been spent playing
• Deposit Limits: Set limits on the amount you can deposit into your account per day/week/month
• Loss Limit: Restrict the maximum loss allowed in a single session or over a specified period

Responsible Gaming Policy:

Wincrown's Responsible Gaming policy is designed to promote fair play and prevent problem gaming. We aim to provide players with the tools they need to manage their betting habits responsibly.

Get Help Now:

Don't hesitate to reach out if you're struggling with problem gaming or have any questions about our responsible gambling resources.